Shipping policy
PURCHASE, SHIPPING & PICKUP POLICY – DULCE CAPULLO
Thank you for supporting our small business 💖
Below you’ll find our policies to ensure a clear and organized experience for everyone.
📦 SHIPPING
All orders are processed and shipped only on Mondays.
Delivery times depend on the carrier and the customer’s location.
⏳ PROCESSING TIME
Orders can be placed Monday through Saturday via our website.
- Shipping: All orders will be processed and shipped on the following Monday, without exception.
- Pickup: Orders selected for pickup will be available on Fridays.
By completing your purchase, you agree to these processing, shipping, and pickup timelines.
❌ RETURNS & EXCHANGES
We do not accept returns or exchanges on any of our products.
📬 SHIPPING RESPONSIBILITY
Once the package is handed over to USPS, Dulce Capullo is not responsible for delays, loss, or damage during transit.
📍 SHIPPING ADDRESS
It is the customer’s responsibility to provide a correct shipping address at checkout.
We are not responsible for orders delivered to incorrect addresses.
📦 UNCLAIMED PACKAGES
If a package is returned due to an incorrect address or being unclaimed, the customer will be responsible for the cost of reshipping.
💳 PAYMENTS
All orders must be paid in full to be processed.
We do not offer payment holds or reservations.
🧁 ABOUT OUR PRODUCTS
We ensure all products are delivered in excellent condition and quality.
We are not responsible for issues caused by improper handling, misuse, or incorrect storage by the customer.
📸 PRODUCT IMAGES
Product colors and appearance may vary slightly due to lighting or screen settings.
Thank you for trusting Dulce Capullo 💖
Every detail is made with love just for you.